Policy
SHIPPING POLICY
PAN INDIA SHIPPING :
REGULAR ORDERS TAKE UPTO 14-21 Business Days
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REST OF THE WORLD SHIPPING :
( Duty + Additional Shipping Fee )
US/CANADA : INR 3500 + Duty Fees ( Customs )
UK : INR 3000 + Duty Fees ( Customs )
US/Canada Orders :
The amount of import tax and duties to be paid depends on the country that the goods are imported from. Duty tax rates are between 0 to 37.5% with the typical rate being 5.63%.
UK Orders : Import prices for products entering the UK generally consist of: Cost, Insurance, Freight and Duty, with a standard VAT of 20% levied on the entire order.
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* Post the Order, a confirmation email is sent from E.F Team.
For Further enquiries, reach out to rushilbhatnagar@yahoo.com
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SHIPPING POLICY
100% of orders are shipped within 14-21 business days.
All orders work on pre-order basis.
STANDARD SHIPPING
Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
DELAYED OR LOST ORDERS
A parcel is considered lost after it has been in the postal system for a period of 15 business days for Indian orders and 21 business days for international orders. Eating Fruits does not take responsibility for delays caused by the courier unless due to natural disasters/emergency notices. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
WRONG OR INCOMPLETE SHIPPING INFORMATION
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. Eating Fruits is not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
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RETURN POLICY
You have 30 days from the shipping date of your order to return your purchase from Eating Fruits. The items must be in a good condition.
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If you wish to modify or cancel your return request, please contact us so that we can process it.
If you decide not to return an item indicated in the request, you do not have to carry out any procedure, since only you will only be given a refund for items received at our studio.
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If you no longer have the original packaging, you can return your order using any other packaging, as long as it is sealed correctly to avoid losing the item(s).
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You don’t have to write a shipping address on your package.
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REFUND POLICY
FOR ALL REFUNDS, YOU CAN GET IN TOUCH AT
rushilbhatnagar@yahoo.com / www.instagram.com/rushilbhatnagar
For orders paid for by Cash on Delivery, refunds shall be made via bank transfer, You will receive email confirmation of the return once it has been completed.
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Please bear in mind that once the order is collected, it can take up to 6 working days to reach our facilities.
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If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.
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Returns cost will be deducted from your refund amount in
case of home collection.
FAQ'S
PRIVACY POLICY
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Are custom designs possible ?Modifications can only be made in sizes.
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Is the Size Chart accurate?Size has been a pertaining issue in India. I have worked closely with the team to ensure spaces at crucial body parts to allow movement, flexibility and fun. Incase of any size disparity, please feel free to get in touch at support@eatingfruits.com
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What happens if I receive the wrong size?You can request for a return/replacement via contact us.
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Why do each piece takes about 14-21 Days?Each piece takes time to be constructed, developed and shipped by my team to ensure the best and unique experience
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Is International Shipping available?For All International/Worldwide Shipping you can get in touch via Contact Us form.
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My product received is not same as pictures shown on website?Images are shot in an environment best suitable for different platforms. Each piece is printed in an environment where no two pieces will ever be the same and carry the print's uniqueness.
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How to take care of Eating Fruits piece, post purchase?Since these are printed pieces, you can opt for cold-wash or gentle wash. The first wash is recommended to be a dry clean.
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How to wear Eating Fruits Clothes?Wake up, tell people that it is made by your best friend and just live in it!
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How to pair with Eating Fruits clothes?Eating Fruits pieces go well with anything. For contrast and better styling, always opt for a plain pair of tee or bottoms to match EF piece
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How do I understand more about Eating FruitsEating Fruits follows a multi-disciplinary design approach to telling stories. With no formal training in Fashion, the design process continues to be transparent, deriving from my Graphic Design practice with hands-on learning and spontaneity in heart followed by research to interpret the traditional craft with openness.
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Are these Digital Printed?Yes! Each piece carries a digital artwork printed in a safe environment to ensure color registration and no color bleeding.
Customer's personal information should be kept confidential unless they have offered specific consent to the financial services provider or such information is required to be provided under the law or it is Provided for a mandated business purpose (for example, to credit information companies). The customer should be informed upfront about likely mandated business purposes. Customers have the right to protection from all kinds of communications, electronic or otherwise, which infringe upon their privacy. In Pursuance of the above Right,
Eating Fruits will
1. Treat customer's personal information as private and confidential (even when the customer is no longer shopping with us), and, as a general rule, not disclose such information to any other individual/institutions including its subsidiaries / associates, tie-up institutions etc. for any purpose unless
a. The customer has authorized such disclosure explicitly in writing b. Disclosure is compelled by law / regulation
c. Eating Fruits has a duty to the public to disclose i.e. in public interest
d. Eating Fruits has to protect its interests through disclosure
e. It is for a regulatory mandated business purpose such as disclosure of default to credit information companies or debt collection agencies
2. Ensure such likely mandated disclosures be communicated immediately to the customer in writing
3. Shall not use or share customer's personal information for marketing purpose, unless the customer has specifically authorized it.
4. Shall adhere to Telecom Commercial Communications Customer Preference Regulations, 2010 (National Customer Preference Registry) issued by Telecom Regulatory Authority of India, while communicating with customers.